Privacy Policy

As part of providing our services, we may collect certain personal information that you provide through our website or other communication channels. This may include:

• Name and contact details
• Phone number and email address
• Booking and rental details, such as vehicle name, booking dates and duration.
• Driving licence and government-issued ID details, where required
• Enquiry details when you contact us or make an enquiry

We may also collect basic information about your interaction with our website to help us understand website usage and improve the overall experience.

The information we collect may be used to:

• Process and manage your bike or scooter rental bookings
• Verify the information required for rental services
• Communicate with you regarding your booking or enquiry
• Provide customer support and respond to your requests
• Maintain rental and business records
• Improve our website, services, and customer experience
• Meet applicable legal or regulatory requirements

We use your information only for purposes connected with providing and managing our services.

During the booking or rental process, we may ask for details related to your identification and other information needed to confirm and manage your booking.

Any information or documents provided for booking or verification will be handled in accordance with this Privacy Policy and applicable requirements.

We do not sell or rent your personal information to third parties.

Your information may be shared where reasonably necessary to provide our services, process a booking, support business operations, or comply with applicable legal requirements.

Where third-party service providers are involved, information will be shared only to the extent necessary for the relevant purpose.

Our website may use cookies or similar technologies to support website functionality, remember preferences, and understand how visitors use the website.

Cookies may help us improve website performance and provide a more convenient browsing experience.

You may manage or disable cookies through your browser settings. Disabling certain cookies may affect some website features or functionality.

We take reasonable steps to protect personal information from unauthorized access, misuse, alteration, disclosure, or loss.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted through the internet.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including managing bookings, maintaining business records, complying with applicable legal requirements, and resolving disputes.

When information is no longer required, it may be deleted or securely disposed of in accordance with applicable requirements.

Subject to applicable law, you may request information about the personal data we hold about you and may request correction of inaccurate or incomplete information.

Where applicable, you may also request deletion of your personal information, subject to any legal, contractual, or operational requirements that require us to retain certain records.

Requests can be made through our official contact channels.

Our website may contain links to third-party websites, platforms, or services.

These third parties may have their own privacy policies and practices. Hills Bike Adventure is not responsible for the privacy practices, content, or security of external websites or services.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

Our bike and scooter rental services are intended for individuals who meet the applicable rental eligibility requirements.

As our rental terms require renters to be at least 18 years of age, we do not knowingly provide rental services to individuals below this age.

This Privacy Policy may be updated from time to time to reflect changes in our services, website practices, legal requirements, or other operational needs.

Any updated version will be published on this page, and the revised policy will apply from the date it is posted unless otherwise stated.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way your personal information is handled, you may contact Hills Bike Adventure through our official communication channels.